A young woman has told of her shock and shock when she realized what she thought were her grandmother’s ashes may belong to someone else or may not even be ashes at all.

Bethany Hill’s family were among those spoken to by Humberside Police after they raided three branches of Traditional Independent Funeral Home in Hull and East Yorkshire earlier this month. one.

Ms Hill’s grandmother Sandra Cape-Melbourne died in January aged 80 and Legacy arranged her cremation.

Ms Hill, 23, said she was “devastated” when she saw news of the investigation and realized her grandmother may have been one of those affected.

She told Sky News: “We were devastated to think that we trusted this company and the ashes might not actually be my granny’s.”

“We waited weeks and had to make phone calls to track down (the ashes).

“However, we didn’t think much of it at the time until now and we are now obviously concerned that they could be someone else’s, or worse, not ashes at all.”

Ms Hill said her mother had spoken to police about the case and police asked the family to provide details, including a photo of the Cape Melbourne woman and any identifying features such as birthmarks or tattoos.

Another woman told Sky News she felt “sad but also physically sick and shocked” after seeing news of the case.

The woman, who asked not to be named, said her father died in 2021 and his cremation was organized by Legacy.

She has spoken to police, who have asked her not to scatter her father’s ashes soon in case forensic testing is needed.

She said: “If they had lost my dad, or we found someone else’s relative, we would be like, oh my God, did we really have my dad?

“Is my dad still in there?

“Whether he was cremated and we just got the wrong ashes or he didn’t go through it at all and he was just left there for two years and we were like, oh my gosh, do we have to do this all over again?”

Police have removed 35 bodies from three Legacy branches – two in Hull and one in Beverley – after concerns were raised about “storage and management processes associated with the care of the deceased”.

At least 120 police officers are investigating and two people have been arrested – a 46-year-old man and a 23-year-old woman – on suspicion of preventing a lawful and dignified burial, fraud by misrepresentation and fraud by abuse of position. Location.

The pair have been released on bail and police are still investigating.

Legacy Independent Funeral Directors has not commented publicly, but its website states: “We are an independent, family-owned business that provides our clients with exceptional care and attention.”