Apple is seeing many Vision Pro buyers returning the headphones and asking for a full refund: Here’s why

Apple launched its Vision Pro headphones to much fanfare, with reports that the company has received more than 200,000 pre-orders for the device. The headset has been on the market for select buyers since February 2, with most loving the experience and leaving others fascinated by how the new technology actually works and looks in real life.

But the early excitement and enthusiasm for the product appears to be over, with many Vision Pro buyers returning the devices and receiving full refunds for the $3,499 headphones. Some people who purchased the headphones spoke of discomfort caused by the device, with some even facing headaches, motion sickness, and others who felt the price was too high.

Returns of the Vision Pro headphones were made possible thanks to Apple’s 14-day return policy for buyers, and it appears they took full advantage of this window by purchasing the product for the first time, using it for more than a week, and then returning it to the nearest Apple store Store and return the device for a full refund.

Most virtual reality (VR) headsets have faced these health issues over the years, so it’s understandable that the first generation of mixed reality (XR) headsets also suffer from them. However, most headphones cost no more than $3,000 (approximately Rs. 2.4 lakh), which necessitates that Apple’s product is better than the competition, if not on a different level. People who tried the Vision Pro began to feel discomfort after just 10 minutes of wearing it.

There’s no doubt that Apple’s vision for headphones is more future-oriented, and even the platform shows promise. But buyers will always factor in the hefty price tag, which explains the stories of people returning headphones before the refund window ends.

The company has strict policies on who can and can’t use the headphones, which means people need to know their compatibility and decide to spend money after confirming that.