Is your Paytm FASTag account closed?Here’s how to check the status

NHAI advises Paytm FASTag users to purchase new FASTag.

New Delhi:

The Reserve Bank of India has shut down Paytm payments bank and banned it from accepting new customers. After tomorrow March 15, no deposits, credit transactions or recharges will be accepted from new customer accounts, prepaid cards, Paytm wallets, etc., including FASTag.

Paytm Bank is one of the largest issuers of FASTag. Paytm FASTag users are urged to deactivate their accounts by tomorrow and get a new account from another NHAI authorized issuer.

National Highways Authority of India (NHAI) Suggested “Paytm FASTag users should purchase a new FASTag issued by another bank before March 15, 2024. This will help avoid penalties or any double charges while commuting on national highways.”

How to close your Paytm FASTag account

1. Visit the Paytm website or log in from the Paytm app.
2. Go to FASTag section or search for “FASTag” in the app.
3. Go to Settings > Account Management. Look for the “Close” or “Deactivate your FASTag account” option.
4. Fill in the necessary information.
5. Confirm details.
6. Once the closing request is successfully processed, you will receive a confirmation from Paytm via email or app notification that reads: “Your FASTag will be closed within 5-7 working days. The deposit and minimum balance will be refunded to your Paytm payment Bank wallet.”

If you cannot find the option to close your Paytm FASTag account, please contact Paytm customer support.

How to check Paytm FASTag status

1. Call Paytm support toll-free number: 1800-120-4210
2. Mention the mobile number associated with your FASTag account, and the registration number or FASTag ID of the vehicle.
3. A customer support agent will contact you to confirm the closure of your FASTag account.

How to check if Paytm FASTag is active

You can check it under the “Manage Tags” section of the FASTag sub-wallet on the Paytm app or website.