In the last 24 hours, major airline IndiGo was in the news when a passenger attacked the pilot on a delayed flight from Delhi to Goa. flight,

However, not all flight delays are frustrating, as proven by a recent incident where a Vistara passenger lauded the airline for its excellent response to a six-hour delay.

In a tweet on Sunday, passenger Akshay Chaturvedi shared his experience: “My @airvistara flight was delayed by 6 hours today, of which more than 3 hours was spent waiting on the runway inside the plane. But, the way he handled the mini crisis was absolutely incredible!”

Chaturvedi highlighted the positive aspects, crediting Vistara for honest communication, continuous ventilation and strategic planning during the delay. As per HT report, he praised the crew members on UK flight 963 – Shrestha, Nikita and Jyoti as “true rockstars”.

The post received widespread support from other users, with one saying, “Brilliant.” This is the identity of Tata. “Culture matters.” Another user preferred Vistara over Indigo and is willing to pay extra for better service.

“I agree with your message. It is clear and well expressed, consistent with my views on the matter as I was also on the same flight UK 963. @airvistara crew and team know the services better and they delivered yesterday,” added a third user.

Amidst the flight chaos, Vistara’s commendable crisis management has not only won the hearts of passengers but also emphasized the airline’s commitment to customer satisfaction.