Driver cancels trip at destination or digital payment? Survey shows it has gotten worse in 2 years

Nearly 84% of taxi app users surveyed said they faced a cancellation after the cab driver learned about their destination or learned that the mode of payment would not be cash, a survey by LocalCircles revealed. Is. The survey report said the situation has worsened in the last 24 months.

Of the 44,000 respondents across 276 districts in India, nearly 75% of drivers cited ride cancellations as the biggest problem faced by taxi aggregators. About 62% said they faced surge pricing, while 48% had problems with long wait times. The survey questionnaire allowed respondents to select more than one option.

When asked when cab drivers canceled rides or asked them to do so, out of 10,948 respondents, 37% said rides were canceled “when the destination was known”. About 5% said rides were canceled “upon learning that payment would not be in cash but digital” and 42% cited both reasons.

“Overall, 84% of the respondents faced cancellations either due to destination or due to not wanting to pay in cash or both, while only 5% said they did not face any problems and 2% Did not give any clear reason. ,” the report said.

Of those who faced trip cancellation, 79% said the ride was canceled when the driver came to know about the destination and 47% said they faced such problems when the driver did not know. It turns out that the mode of payment will not be cash but digital.

Asked whether such unfair trade practices have reduced since the government issued notices to taxi aggregators in May 2022, 70% of the 11,069 respondents to the question said, “No, they have not “.

“Almost 70% of app taxi consumers say that despite the government issuing notices to taxi aggregators on unfair trade practices and service deficiencies, such experiences have not reduced. Only 14% of respondents reported positive changes,” the report said.

About 82% of app taxi consumers want the government to bring basic common standards for shared services like app taxi aggregators and their drivers.

“Compared to the 2022 survey result, which indicated that 79% of app taxi consumers complained that drivers cancel rides when they find out that the payment mode is digital or the destination is not convenient for them or both, the current Such complaints are shared by 84% of consumers. It appears that while demand is high, given the higher traffic as things return to normal, consumer experiences are just as bad,” the survey said.

The survey received over 44,000 responses from app taxi users located across 276 districts in India. About 64% of the respondents were male, while 36% were female. About 41% of the respondents were from tier 1 cities, 36% were from tier 2 cities and 23% of the respondents were from tier 3, 4 cities and rural districts.