Passengers happy with rules that require airlines to refund money for canceled, delayed flights

According to new rules of the Department of Transport (DOT), airlines will now have to provide automatic cash refunds for canceled and significantly delayed flights. CBS News informed of.

According to cbs news baltimoreThis is welcome news for travelers at BWI Thurgood Marshall Airport where cancellations and delays are common.

People said they will now feel more comfortable when booking flights because they know they can get their money back if anything happens.

Beverly Banta, a BWI traveler who was visiting family she had not seen in 12 years, said: “They want to deal with all these fees, but still if they lose your luggage or If it goes, they don’t give you any refund.” The flight was cancelled.”

Under the new DOT rules, airlines will have to automatically give refunds to passengers for cancellations.

Additionally, the new rules state that if passengers are delayed by more than three hours for a domestic flight or more than six hours for an international flight, they can get a refund if they choose not to fly.

U.S. Transportation Secretary Pete Buttigieg said, “We’ve heard it all and often the things we hear about are not just annoying inconveniences.” “They are causing significant harm, and more importantly, a violation of passengers’ rights.”

Additionally, passengers will get a refund if their bag is lost and not delivered within 12 hours. Airlines also have to refund money to passengers if paid services like broken WiFi are not provided.

“I think it’s better insurance for the average person,” said passenger Tanner Adams.

“I like it,” Banta said. “It’s exciting. I think it’s great.”

New rules to reduce hidden airline fees are set to be introduced next year, saving passengers more than $500 million a year.

The rules state that airlines must also provide refunds in cash or the original payment, and cannot offer travel vouchers or other compensation unless the passenger voluntarily accepts it.