After becoming the head of Canada’s largest local transit agency for more than two weeks, Mandeep Lali, CEO of the new TTC, says that he is planning to make a different route when it comes to communication and accountability compared to two immediate predecessors.
“Every leader has his own style … I have started as an electrician, so I have worked on trades. I know how it feels work days, nights, weekends,” he said.
“I like to see what is happening, how it is happening. I like to receive suggestions from employees, so one of the reasons why I am traveling to the system.
“An important part of leadership is collectively listening, learning and leading.”
As the municipal bureaucrats move, the CEO of TTC is certainly one of the most hostile positions. While Andy Birdford was known to be in front of cameras regularly and often tried to take ownership of various issues, Rick Lery had a tendency to be behind cameras and focus more on technical aspects of the job.
During his first Citynews One-on-One-One Interview, Lali said that he is committed enough to get the first information regularly that she does not plan a car.
He said, “I need to feel those pinch points to understand the system and understand what our customers have to do, so I travel to the system every day.”
Lali was hired for nine months Former CEO Rick Lerry resigns From Canadian’s largest municipal transit organization
He previously worked as a acting senior vice -president for the subway with New York City Transport, a subsidiary of Mammath Metropolitan Authority. He organized positions for London for transport (London, Britain, local government authority responsible for transit in the region) and transport for Otis Elevator.
TtcridesA local advocacy organization for Toronto transit users, congratulated Lali when his appointment was announced and said that change was required.
A statement said, “We welcome this leadership infection as an important opportunity to restore confidence in TTC, provide reliable and accessible service and build a strong, more transparent transit system for all riders.”
For redness, learning about problems will not come only by riding a system. Since riders navigate the TTC subway, streetcar and the network of buses, sometimes thank those tests and tribulations for the social media posts.
Whether it is the first report of recent events A bed bug on a metro seat, A syringe out of a streetcar seat Or one Delayed metro reopen After the closure related to maintenance, Lali was asked if all of this leads to a brand problem for TTC.
“When this happens, and I admit that this happens, we work to fix it quickly … and we will be better,” he said.
“This is how we develop as an organization to see the safety overall.
There is no dearth of big, ongoing challenges in front of Lali. Citynews asked him about various issues during an extended interview (video) and here are parts of his reactions:
- Restricted speed area ,Areas of metro trains and streetcar To undergo more and more maintenance areas): “I have experienced that … what we are managing our property, how we are maintaining our assets, comes in the credibility part in terms of how we can give better estimate with our technology to see such issues and procedure-wise, how do we address it”
- Ryderace, congestion and addressing issues addressing issues: “We need to be more effective with our schedule, we need to be more reliable with our property and how we distribute our property,” applying the lessons of ” Rapido Lane on Bathst and Dufferin For streetcar lines and bus routes across the city
- Ridership and use pattern after covid-19 (More use on weekends, reaching the level of pre-coffee weeks): “We need to look at our schedule how we develop … The service we distribute on-pick and off-pick on it is all the part of all the cycles we are doing, what we will do and will be better.”
- Aglinton Crossstown is getting ready to open LRT: “In fact, those two lines (Aglinton crossstown And Finch West) There is one reason why I joined the organization. I think this is a great time to be here in the context of the occasion that will provide, ”seems that TTC employees will be ready to operate it as soon as the metrolinux completes its commissioning task
Lali addressed the questions about competing in decision-making and proceeding with the expectation of approved schemes, revenue shortage, fare theft, employee morale and completion of their tenure by the end of their tenure.
Months before Lali is hired, the TTC board hired an advisor to consult with various stakeholders with a comprehensive public survey. Report A comprehensive list of desired properties and goals for the board was outlined, referring to a potential 18 -month time limit.
According to the report, the residents said that they wanted the following “major achievements” from the future CEOs: overall service credibility and efficiency, better security and safety, better infrastructure and maintenance, more efficient customer experience and communication, growing riding, growing public trusts, and more funding and advocacy.
The report stated that internal TTC employees wanted the following “major achievements”: establishing a “clear” strategic plan, improving employee engagement and morale, increasing and reorganization of organization’s efficiency, better financial stability, modern infrastructure, better security and safety, and clear and advanced diversity, equity and inclusion initiatives.
Asked how he would deal with that long list, Lali said that it starts with all the basics.
“What is our main task? Our main task, do we appoint 18,000 amazing employees who make tireless efforts to serve,” he said.
“We need to ensure that we are on that trajectory in terms of providing a reliable, effective, time banned, time, [clean] And cost effective service, or better [communications],
“This is about hearing, to find out what are the problems, making plans to overcome problems and ensure that we are transparently advertising.”
The advisor to present says that they have been asked top to the public and employees. pic.twitter.com/6SE9B0Z0EX
– Nick Westol 3 December, 2024
