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Alaska Airlines flights halted nationwide due to “IT outage” as passengers complain stuck on planes More information is awaited.
A temporary ground stop was issued by federal aviation authority An IT glitch hit the Seattle-based carrier Thursday evening.
This is the second time this year that the airline has been hit by an IT outage, after a similar incident in July Where flights were stopped for three hours.
“Alaska Airlines is experiencing an IT outage that is impacting operations. A temporary ground stop has been put in place. We apologize for the inconvenience,” the airline said in a statement posted on social media. “If you are scheduled to fly tonight, please check your flight status before heading to the airport.”
flight-tracking site flightradar24 noted that there were 100 fewer Alaska Airlines planes in the air than a week earlier.
“Some flights are now departing, but delays will be felt for some time to come,” the website warned.
Passengers complained on social media that they were left stranded on planes for up to two hours at airports across the country, while others waited at the gate for further information.
“Stuck in NOLA, still at the gate. Pilot says at least an hour before next update,” one passenger said.
Another passenger said, “@AlaskaAirNews gates jammed. 80% of our flight to #PDX has landed.” “The staff here still has no updates, only to say that nothing has been officially canceled and they are still counting on the system to be back up soon.”
Another said, “Just spent 2 hours sitting at the gate at #AUS. Passengers have been given the option to deboard the plane, and many have grabbed their bags and headed to the boarding area.” “Still no update on resolution or next steps…”
The airline apologized to some passengers on social media about the delay. “Unfortunately, we are experiencing an error in our systems, but our IT team is working to resolve it as soon as possible,” he said.
Alaska Airlines also operates Horizon Air and Hawaiian Airlines.
Elsewhere on Thursday night, three major US airports issued ground stops due to staffing problems caused by the government shutdown.
The FAA said staffing shortages caused delays to flights at Ronald Reagan Washington National Airport near Washington, DC, LaGuardia Airport in New York and Newark Liberty International Airport in New Jersey.