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alaska airlines It is working to “normalize operations” and will call in external experts after hundreds of flights were canceled due to an IT outage that left thousands of passengers stranded.
IT outage Caused ground stop on Thursday For seattle-based carriers, passengers are complaining of being stuck on planes waiting for updates on their travel plans.
Alaska Airlines, which also operates Horizon Air and Hawaiian Airlines, has not yet resolved the issues, with more than 400 Alaska Airlines and Horizon Air flights canceled as of 1 p.m. PT on Friday, according to an post from carrier,
Hawaiian Airlines flights are not affected by the closure.
The carrier said more than 49,000 passengers have faced travel disruption over the past two days as it tries to “normalize operations safely and as quickly as possible.”
Alaska Airlines said, “We are immediately bringing in external technical experts to diagnose our entire IT infrastructure to ensure we are as resilient as we need to be.” He said it has increased the number of staff at the airport to support guests.
This is the second IT crisis the carrier has faced this year. there were flights in july grounded for three hours Due to some technical problem.
Alaska Airlines said it took “actions to harden our systems” after the July outage, but the new IT failure “underscores the work that needs to be done to ensure system stability.”
The carrier apologized and took responsibility for the inconvenience caused to passengers due to the disruption.
Alaska Airlines said, “We deeply regret the disruption this incident has caused to our many valued guests.” “We know that our guests rely on us when they choose to fly from Alaska, and this level of performance is unacceptable.”
The carrier advised passengers to check their flight status before heading to the airport.
Alaska Airlines said, “A flexible travel policy is in place that allows guests to self-service on our app and website.”