Woman says Zomato orders caused stomach pain, bloating, company responds

User ordered Pav Bhaji.

The use of food delivery apps has increased significantly in recent years. As our lives become faster and faster, it becomes a convenient option that helps save time. However, there are also growing concerns about the quality of the food received. There have been numerous cases in the past of people complaining about finding insects in the food they ordered at restaurants. Now, another such incident has come to light, causing concern in the catering industry. On Saturday, a user complained on X that she found an overdose of oil in her order, causing her and her friends to suffer from stomach pains and bloating.

Nikita Toshniwal wrote on This is what happened to us.” Ordered food from Zomato on Friday. “

In another post, she said the food was “terrible” and “unhealthy.” It had a “thick layer of oil on top” and made them all sick. She added, “My friend wrote an email to zomato. They didn’t reply and their support system is great. @zomato is the least of my worries now.” Ms Toshniwal also shared photos of the food orders along with Screenshot of an email sent to a food delivery company.

The food is terrible,
There is a thick layer of oil on it!
Too unhealthy
We all have stomach pain and bloating

My friend wrote an email to zomato

They haven’t recovered yet and their support system is great@zomato Now is the least troublesome day pic.twitter.com/EgZDGmDNuv

— CA Nikita Toshniwal (@nikitoshniwal) March 31, 2024

Zomato has also taken note of this and said they will look into the matter. “Nikita, how disappointed we are that you had to go through all this trouble. We are here to rescue. Please give us some time to investigate this matter and we will get back to you as soon as possible.”

Since being shared, her post has elicited a variety of reactions from social media users.

“When I receive food like this I just throw it away, it may seem like food waste but there is no compromise when it comes to health issues. I chatted with zomato and most of the time they refund the money. Then I Blacklist that restaurant and never order from there again.” There. Simply read the zomato terms and conditions,” said one user.

“Maybe order from a better place next time? Leaving a bad review for the restaurant and moving on is probably your best bet. Greasy food is common in India and I don’t think Zomato has much of a role to play here Effect. This is not like Pav Bhaji, which is meant to be ‘healthy’ food,” said one person.

“They will refund you, which is the best they can do. Considering the cake incident happened in Patiala, you need to be very careful about where you order from,” one person commented.

Another wrote: “Luckily you only eat oily food. Zomato once sent me non-veg food (I’m vegetarian and it was a full veg order) and their response was ridiculous and turn a deaf ear.”

Someone said: “I ordered a stew on Zomato and washed away 25% of it.”