A Ukrainian grandmother was left stuck at the Craco Airport after being stopped from riding in a flight Britain on EVISA issues.
78 -year -old Liyudmila Carpenco traveled by bus from Kiev to Krako for a 25 -hour trip, from where she was about to fly to her daughter’s visit to Eastern Midlands.
But he was not allowed to ride in Ryanier’s flight due to a problem in his electronic visa account, which would not be linked to his old residency permit.
Government is moving forward Millions of foreign nationals from physical biometric residence permit (BRPS) to electronic visaMs. Carpanko confirmed from the home office that she had a visa situation in Britain, but was refused to board the flight due to the EVISA issue.
Her daughter, Maria Bondarranco, who lives in Britain with her British husband, said the experience showed how difficult it was for the elderly people.
He said: “We tried to connect her BRP with her Evasa, but we had a problem with her picture, because her eyes were closed. The house office sent an email that said that you need to do it again but it will not affect your situation in the meantime.
“When my mother reached the airport, the staff just kept not listening to when she showed her an email from the house office. They were just saying ‘this is your problem’. We tried to call the visa center, which is to help in the problems of Avisa, but they did not know that they were suggested to get a separate temporary visa, but he was already a visa for UK.
“This is very wrong, this system, especially for older people. For my mother, it was really difficult to sign in online visa account. You need to sign in with your email, and then get a code, and then keep it inside. Gov.uk – It is difficult for older people for them. What if you are without a phone? ,
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She said: “My mother was crying when she refused her. She was probably at the check-in desk for four hours. She was also worried about a place to live. She said she would sit at the airport and she was not sleeping before the night because she was in a bus. She was worried about the money and I said, ‘No, we have no option.
Fortunately a volunteer who was helping Ukrainian refugees at the Craco Airport, was able to try his mother and help to add his BRP card with his EVISA account the next day. However, Ms. Bondaranco estimates that she had to spend an additional £ 600 at night for her mother at the airport hotel, an additional airplane ticket, and taxis for the UK consulate in Cracko, which closed.
He had to spend £ 16.56 on two calls on the government’s Ukraine Visa Helpline, run by a private company Taylorformance. The helpline is labeled as free on the government website, but you can carry out the cost based on where you call.
Ms. Bondarranco booked her mother on a new flight for East Midlands on 26 June, but Ms. Carpanko had problems when she reached the check-in desk again. His EVISA account was automatically translated into Ukrainian on his phone and the airport staff wanted to see it in Polish.
Ms. Bondarranco, who was supporting her mother through speakerphone, said: “She refused to investigate her situation, he kept saying ‘Show us in Polish’. She refused to talk to me. She finally found some girl who was able to understand Ukrainian and she finally said that it was fine.”
Andreya Dumitreche, a pracharak of The3Million Rights Group, who supported the citizens of the European Union in the UK, said: “This heart -wrenching situation highlights the immediate need for the house office to recognize the effects that they are on the old and weak people.
“Changes for EVISAS have a level of digital access, confidence and literacy that not everyone has. Even for those who can navigate the system, when errors occur, there is no security trap. There is no safety trap. People are left in distress, isolated and limbo, despite having legal rights to return home in Britain.”
A spokesperson of the home office said: “While not commenting on personal matters is our long -term policy, there is independent and practical support for weak individuals, which require help to create UK visa and immigration account and reach their EVISA.
“Biometric residence permits are no longer valid for a trip to the UK; however, they can still be used to create an EVISA account, even though they are finished.”
A spokesperson of Ryanyar said: “All visa-necessary travelers traveling with Ryanyer will have to present the right travel documents for the destination set by that country. Ryanyar should follow these rules and the agents of the airport are trained in these visa rules, although it is the responsibility of each passenger who takes off the valid travel documents.
“In this case the passenger needed to organize a valid UK visa, which he failed to introduce agents at the Craco Airport and was denied the journey correctly. Once the passenger provided the UK visa document, he was allowed to travel.”