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Chennai, Nov 10 (IANS) Tamil Nadu Power Distribution Corporation Limited (TNPDCL) will hold consumer grievance redressal meetings at 11 am on Tuesday in four power distribution circles – Anna Salai, Anna Nagar, Guindy and Ponneri – to resolve public complaints related to power supply, billing and service issues.
According to an official release, the meetings are part of TNPDCL’s regular outreach initiatives to increase transparency and ensure efficient resolution of consumer complaints. Senior officials including Executive Engineers and Assistant Engineers from the respective Operations and Maintenance (O&M) divisions will chair the session and provide on-the-spot clarifications wherever possible.
Consumers from residential, commercial and industrial sectors can participate in the meetings to discuss issues like voltage fluctuations, delays in new service connections, frequent power cuts, billing anomalies, meter faults and delays in transformer maintenance.
Officials will also receive petitions to follow up on pending applications and service requests.
The meeting will be held in the office of the Executive Engineer (O&M), Lapent Street, Chintadripet, at Anna Salai Circle. For Anna Nagar circle, the meeting will be held at the Office of the Executive Engineer (O&M), 5th Street, 11th Main Road, Anna Nagar. Consumers can attend O&M office, KK Nagar Substation in Guindy Circle. For Ponneri Circle, the location will be Executive Engineer Office (O&M) on TH Road, Veenapakam, Ponneri.
The Corporation has urged consumers residing within these limits to actively participate and submit their concerns directly to the authorities for prompt redressal and follow-up action. It also requested consumers to bring relevant documents – such as copies of electricity bills, service connection numbers and previous complaint references – to facilitate quick resolution.
Officials said the initiative is part of TNPDCL’s broader efforts to strengthen the consumer interface and ensure that complaints are resolved within the stipulated timelines.
“Regular redressal meetings not only help us improve service delivery but also strengthen the trust between the utility and its consumers,” an official statement said. The Corporation encouraged consumers to use this platform and contribute to improving electricity service efficiency across the city.
–IANS
AL/DPB