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HSBC The UK has extended its “branch promise”, guaranteeing that its 327 branches will remain open until at least 2027.
Edge It will boost investment in its network by 30 per cent next year, investing £55.8 million in 2026, up from £42 million in 2025.
This funding is to refurbish and modernize branches across the UK.
This commitment builds on pledges made over the past two years. During this, the bank promised not to close any new branch till the end of this year.
HSBC UK noted “strong” usage, with 825,000 customers visiting branches monthly and more than two million transactions made through self-service machines.
Sally Williams, head of branch networks at HSBC UK, said: “We are investing heavily in our physical network so we can continue to serve our customers, including those with more complex needs who value personal interactions for the moments that matter.”
Christopher Dean, Managing Director of Wealth, Premier & Personal banking HSBC UK said: “This latest announcement reflects our commitment to the millions of customers who choose to visit a branch each year.
“Extending our branch promise to at least 2027 reinforces our long-term commitment to local communities and the high street.”
in November, Nationwide Building Society pledged to keep every one of its 696 nationwide and Virgin Money branches open until at least 2030.
Across the industry, many bank branches have been closed in recent years, raising concerns over access to cash.
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Services such as banking hubs, where locations are shared by multiple banks, and post office The branches are helping to bridge the gaps.
Sam Richardson, deputy editor of Which? WealthSaid: “While it is good to see HSBC committing to closing no more branches by 2027, it has still closed hundreds of branches over the past decade, which has a real impact on communities who need to access in-person services or withdraw cash.
“Given their continued importance to communities, other firms should also consider committing to keeping branches open so that those who are not yet ready or able to switch to digital banking are not left in limbo.”