New Research it turns out that NHS 999 employees resign from burnout as a result of the “tireless pressure” of the call.
Unitedly Ambulance Services are high turnover rates between the call handler. Staff members responsible for the lack of support and the continuous stream of the crisis, which often force them to take sick holidays.
Report that was released today MilanAnnual conference in LiverpoolBut disclosed toll Number of staffLeaving his job in the last three years over a quarter of the NHS ambulance control room.
According to the research, the call handler lost more than half a million days in the three years, which began in April 2021 as a result of the disease.
The 2023/24 figure alone was 166,940, which is equivalent to a sick holiday for each 999 call handler.
The Sangh claims that high employees are damaging the turnover and increased sick leave patients.
This often means that people have to wait for a long time for 999 employees to respond to the call or to be properly evaluated for their emergency.
Unison General Secretary Christina Mechana said: “These conclusions paint a foggy picture of the conditions faced by the employees of the 999 control room.
“TV programs do not show things about ambulance services because they are really. Call handlers are under immense pressure, which leads to partitions and decisions that directly affect life.
“They often handle tireless calls from people in crisis, with complex emergency situations and working with limited resources.
“Despite their important role, 999 call handlers often face emotional stress and work in an environment where there is some shortage in support. Surveys are being rewarded, but the challenges behind the curtain are more than most people.
“It is bad for morale and for patients when so many employees are left or burnt. The caller needs 999 dials to know that the person taking the phone is ready to deal with their crisis.
“Ambulance employers should do more to protect the health and well -being of employees providing such high stake support.
“This will help create a more stable emergency service that can maintain the skills and experience of the emergency call handler, and can persuade people to stay in a long job.”
Data was from 11 ambulance trusts.
