The council told the tenants that we are sorry that you felt the need to complain '

A London The council has changed the way to apologize to the residents, followed by Accommodation Ombdsman accused him of convicting him by saying: “We are sorry that you felt the need to complain.”

Watchdog found that words and vowels Camden CouncilForgiveness “put responsibility on the residents to take action instead of the council”.

According to the local democracy reporting service, the council confirmed that it has stopped using the phrase, and instead replies to complain to social housing tenants: “Thanks to your complaint, dated thanks to your complaint [XXX] And to express time to express your concerns. ,

The report follows the 2023 investigation, in which repeated failures were identified by the Social Housing Provision of North London.

The council has said that they have made significant reforms, but complaints are expected due to 'chronic underinavement' in social housing. — The council has said that they have made significant reforms, but complaints are expected due to ‘chronic underinavement’ in social housing. ,AP,

It consisted of a broken lift which means that a man with arthritis was repeatedly forced to climb stairs in his council block until he was taken to a new house.

Another report by the government’s social housing regulator found that they failed to take action on serious fire risks caused the “potential loss” to the residents.

On its website, the Lokpal said that the zamindars should ensure that timely, sympathetic, personal and honest for the residents.

It continues: “Parditing should include forgiveness, as forgiveness is required and avoid moving the defect, or use inactive, unclear or rejected language.”

The council has said that it is expected that in the coming years, high number of complaints are received from tenants, Causes of chronic underinavementLack of affordable homes and an aging social housing stock.

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However, he has said that he has made significant improvements in recent years, including introducing a new repair system, changing how it monitors jobs and trains more employees.

Resident satisfaction has also improved after falling below London and national average in early 2025.

Camden has the fourth highest waiting list for Central London, with Boro’s recent data, the waiting list on the housing register exceeds 7,800.

Although it is one of the largest providers in the social residence of London, 70 percent of the families are living in severe congested conditions, the council announced a £ 2.3BN investment in its housing strategy in January this year.