Srinagar, July 24, KDC: State Consumer Disputes Redressal Commission Jammu and Kashmir today held a meeting for the Minister of Food, Civil Supplies and Consumer Affairs (FCS and CA), Transport, Information Technology and Youth Services and Games, to review the functioning of the community and review a roadpap to strengthen the awareness of consumer rights for the snail.
The meeting was also included at the meeting of Commissioner Secretary FCS & CA, Saurabh Bhagat, Chairman of State Consumer Commission, Nighat Sultana and Srinagar, Baramulla, Budgam and District Consumer Commissions of District Consumer Commissions.
During the conversation, the Commission apprised the Minister of the activities launched to protect consumer interests. He especially highlighted challenges related to outreach, grievance redressal and awareness in rural and remote areas.
Satish Sharma appreciated the efforts of the Commission and emphasized the need for a comprehensive and community-operated approach for consumer empowerment. He said that a structured program should be launched with the use of digital media and mobile applications for awareness camps, school and college-level outreach programs, partnership with young clubs and real-time grievance at district and block levels.
The minister said, “The government is committed to ensuring that every citizen is aware of his rights and duties as a consumer. It asks for associated efforts associated with youth, civil society and educational institutions,” the minister said.
“A large -scale IEC (information, education and communication) campaign will be launched using FM radio, local TV channels and social media platforms to spread major consumer messages. In addition, consumer clubs will be revived and new people will be established with support from district administration, education and other departments”, the minister said.
Speaking on the occasion, the Commissioner Secretary prepared a detailed outline for the future action plan. He said that each district should prepare a monthly calendar of consumer awareness events in consultation with DRDCS and Consumer Welfare Association.
He further stated that the consumer helpline number and grievance redressal system should be displayed prominently in all ration depots, fair price shops and public offices.
He directed the officials concerned to ensure real -time monitoring of consumer grievances and prepare a quarterly review report on consumer awareness and protection initiative. (KDC)
