Add thelocalreport.in As A Trusted Source
sky tv It goes down U.K.thousands of viewers reported outages.
Customers have accused Sky of “unacceptable service” after complaining that they had not received updates from the network hours after the problem first emerged.
Over 8,000 people reported issues and network According to DownDetector, the problem came to a head just before 7 a.m. Saturday morning.
The problems appear to have started just before 3 a.m. and peaked a few hours later, with hundreds of people still reporting problems throughout Saturday morning.
The online platform revealed that 8% of viewers faced complete blackouts.
Affected areas listed include Manchester, Glasgow, Birmingham, Liverpool, Bristol, Leeds, London, Southampton and Derby.
Most of the problems are considered to be related to sky tvbut streaming will also be affected.
Customers have taken to social media to express their displeasure over the issue.
One netizen said: “Sky seems to be a problem across the country, many people don’t have satellite signal. But zero updates and the service is unacceptable.”
Another added: “@skytv. Not so good morning, Sky! Can you please politely let us know what’s going on? No one can watch live TV. This has obviously been going on for hours and there’s been no a) fix, b) update or c) apology.”
A Sky spokesman said: “We are aware of a technical issue affecting some Sky Q and Sky+ customers, resulting in ‘No satellite signal’ messages. This issue has now been fully resolved – affected customers will need to restart their devices to restore service.”
The latest outage came after tens of thousands of Sky customers reported being unable to watch TV last May.
Most of those affected subsequently reported that their TVs kept crashing, preventing them from watching live broadcasts.
Some users said a message popped up stating they had no signal, while others said they were unable to view online content even though they had a good connection.
Sky Q box owners say trying to load shows doesn’t work and their boxes crash on boot even when the TV is unplugged.
It is understood that there is a technical issue causing some Sky Q set-top boxes to go into standby mode.
A Sky spokesperson said at the time: “We’re sorry that some customers were unable to access Sky Q last night. The issue was quickly resolved and services have been restored.”