Ranking the Best US Airport Lounges (And the Winner Isn’t Operated by an Airline)

KANIKA SINGH RATHORE,

Add thelocalreport.in As A Trusted Source

Airport lounges exist to provide some relief from the stress of air travel — but lounges operated by airlines aren’t the best for it, according to a new study.

Survey firm J.D. Power’s research ranked general access lounge networks AmericaCredit-card-operated lounges generally outperform lounges run by airlines.

For the list, 1,430 travelers who visited U.S. airport lounges in the past year were asked to rate customer satisfaction in eight categories in order of importance: value of the experience; Employee; Food and beverages; Cleaning/Maintenance; Facilities; ease of access; environment; And Wi-Fi service.

In first place was the American Express Centurion Lounge, with 16 locations across the US, followed by Capital One Lounge and Delta Sky Club,

American Express Centurion Lounge is ranked the No. 1 lounge network in the US. Pictured is the Amex Centurion Lounge at Hartsfield-Jackson Atlanta International Airport

American Express Centurion Lounge is ranked the No. 1 lounge network in the US. Pictured is the Amex Centurion Lounge at Hartsfield-Jackson Atlanta International Airport ,American Express,

Chase Sapphire Lounge came in third, followed by American Airlines At fourth place is Admirals Club and at fifth place is Alaska Airlines Lounge. was under the table united club,

The survey revealed that “food and beverages” is the most popular lounge amenity, used by 74 percent of respondents, followed by “rest and relaxation (62 percent) and avoiding airport crowds (37 percent).”

The study also found that lounges have become a major driver airport And airline selection: 47 percent of lounge customers report planning their itineraries based on lounge access, and 82 percent report choosing a specific airline based on lounge access.

ALSO READ  Judge orders unsealing of Epstein grand jury documents as DOJ nears deadline to release files

More than a third (34 percent) of lounge customers use credit card facilities to gain access to airport lounges, while only 21 percent are granted access due to specific frequent flyer status, and 18 percent have standalone lounge memberships.

Delta Sky Club tied for second with the Capital One lounge. Pictured is the Sky Club at Salt Lake City International Airport

Delta Sky Club tied for second with the Capital One lounge. Pictured is the Sky Club at Salt Lake City International Airport ,delta,

“Airport lounges have become so popular that many airports are now beginning to mimic their design and layout in their public terminal areas,” said Michael Taylor, managing director of travel, hospitality and retail at J.D. Power.

“Lounges are clearly a hit with travelers, as expanded access through credit card facilities and other non-status-related offers has driven demand, which has had the unfortunate side effect of increased crowding.

“This is driving demand for additional lounge space within airport terminals.”

The best and worst US airport lounges

  1. American Express Centurion Lounge
  2. Capital One Lounge (ranked second)
  3. Delta Sky Club (finished second)
  4. Chase Sapphire Lounge
  5. American Airlines Admirals Club
  6. Alaska Airlines Lounge
  7. united club
Uk