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Chandigarh, Oct 10 (IANS) Punjab is set to become the first state to launch the Integrated Citizen Portal, a single-window platform that will provide access to a wide range of government services across various departments, state Good Governance and Information Technology Minister Aman Arora said here on Friday.
He said the Department of Good Governance and Information Technology (DGGIT) has signed a memorandum of understanding (MoU) worth Rs 13 crore with a firm for the design, development, implementation and maintenance of the new citizen portal.
He said the portal would be launched within six months to ensure maximum reach, efficiency and accountability in delivery of government services. It will be accessible through web, mobile app, service centers and WhatsApp to bring governance at the fingertips of citizens.
Arora said the portal will be a single, integrated digital gateway for all government services, serving the needs of citizens across the entire lifecycle.
A key feature is automatic fetching of documents, eliminating the need for repeated submission of documents.
Once a citizen uploads documents for any type of service, they will be automatically retrieved for future applications.
It will streamline services and enhance citizen experience.
The minister said the unified citizen portal will provide a one-stop solution for all government services, eliminating the need to visit multiple websites.
With an AI-powered workflow engine, it will ensure faster decision-making and reduce service delivery timelines to make governance more citizen-centric.
Arora said that with this initiative the government is set to revolutionize digital governance by shifting about 600 offline services to online platforms.
With 848 services and 236 services notified under the Punjab Transparency and Accountability in Public Service Delivery Act 2018 already present on the Connect portal, this initiative will benefit approximately one crore applicants annually.
Citizens will enjoy easy access to government services from the comfort of their homes, eliminating the need to visit government offices.
–IANS
VG/PGH