OnePlus 12R buyers can return the phone and get a full refund, but only until this date: Here’s the full story

OnePlus has finally confirmed what to expect if you buy the new OnePlus 12R model. It all started when the company made headlines for the wrong reasons. OnePlus made a mistake with its newly launched phone that could change people’s perceptions or purchasing decisions. OnePlus has confirmed that the 12R model will not support the UFS 4.0 standard and will instead feature UFS 3.1 storage.

OnePlus COO and President Kinder Liu shared revised details about the OnePlus 12R’s storage technology via a community post this week. It was pointed out that the company not only made errors during the release process but also mentioned the wrong UFS standard on its website.

OnePlus says you can contact the customer service team if you feel betrayed by this difference in storage technology. Now, the company has assured that the customer care team can help OnePlus 12R buyers get a full refund if they are not satisfied with the device.

Interestingly, OnePlus is only offering this offer to those who bought the OnePlus 12R 256GB variant, and they can only get a refund until March 16, 2024, which should be enough time for buyers to get in touch and have their issues resolved.

So, how did OnePlus make such a mistake? OnePlus is said to have introduced the Trinity Engine into the software to improve memory and storage performance, which many believe is due to the use of the latest storage standards. While OnePlus is wrong to get it wrong on product details, it’s nice to see the company giving consumers the option of continuing to use their devices or getting a full refund. OnePlus 12R has been launched in India for Rs 39,999 and comes with some great features.