British homeowners With traditions facing a holocaust of issues, with Civic advice More than 700 revelations Complaints Work is done about poor work every week.
Advisory service reports about 37,000 Complaints About the maintenance and reforms of the house in the last one year.
This figure is 12.6 percent of all complaints controlled by advisory service, which is the second most important issue after problems with used vehicles.
Dangerous, 5,230 – 14.3 percent of these complaints – it included scams or evil traders. Consumers reported examples where they had paid for services that were never distributed, or were subject to unnecessary and high pressure sales strategy for over-work.
The most common issues reported include roof, roof sealing and chimney repair (22.2 percent), followed by major renewal such as scaffolding and extensions (11.9 percent).
Problems with window frames and doors form 10.6 percent complaints, while plumbing issues had a 7.2 percent stake, and 7.1 percent fit in the kitchen.
The advice of citizens has assisted consumers from damaged properties and incomplete jobs to faulty products, prices inflated in prices, unexpected additional costs, and being ‘ghostly’ or ignored by traditions.
Civil advisory consumer expert Jane Parsons said: “Summer has an extreme time in which people improve or renew their homes and gardens, but unfortunately, things do not always go to plan.
“Every year, we hear from thousands of people who are left out of pocket, waiting for weeks or months to complete the work, subject to poor quality work – or even scams.
“It is very important that consumers know what steps to take if there is a problem. This can make all the difference between fixing the problem or receiving a refund. And it is also important for people to know how traditions can be discovered.”
Citizen advice advises consumers that organizations such as local councils and trade union can provide a list of reputed traders.
People who face problems, should collect paperwork and receipts, take photos to use as evidence, and make notes about what has happened including time and dates.
The problem should be first raised with the merchant who arranged for the work, but it can be followed by complaining to the credit card provider if the job was paid by the card, or using the ‘alternative dispute resolution’ (ADR) – a way to solve disagreement without going to court.
If the merchant is not part of the ADR scheme, Financial Lokpal service Can accept complaints.