talk Talk Once again the customer has emerged as a major source of grievances, the latest has attracted the most from broadband consumers Ofcom Statistics.
Regulatory quarterly report also highlighted O 2, ThreeAnd ID Mobile most complained as mobile providers.
In contrast, Plusnet created the lowest complaints among broadband providers, while EE, Sky mobile, Mobile TescoAnd Vodafone At least was praised as a problematic mobile network.
Ofcom It is noted that O2 broadband customers mainly expressed concern about how their complaints were handled, while three customers most often cited issues with billing, pricing and allegations.
In the landline area, EE and both talk Talk Most of the complaints attracted, the least received with utility warehouse.
For pay-TV, Virgin’s media The highest number of complaints arose, which was rapidly opposite Sky And Talkock, whose customers reported the greatest satisfaction with their service.
Ofcom regularly publishes these reports to provide transparency on consumer experiences in the main communication providers of Britain.
The figures cover the complaints received from January to March.
The regulator said that they remained the same as the last quarter, but complaints about fixed broadband and pay-TV increased.
Tomcom said it compiled and published the figures to help consumers see how their providers performed in relation to others, and to help them choose a new provider if they were thinking about switching.
The spokesman of one said: “It is positive to see the number of constant stable complaints, which have come down over time.
“But this does not mean that telecom companies can sit back while talking about customer service. Some providers have seen complaints about them, so we want to see further improvements.”
A spokesperson of the Tockcock said: “We are very disappointed with this latest report and are doing better how we handle the customer’s grievances as well as reduce the need for them at first for the first time.
“We continue to invest heavy in a series of projects focused on our customers, making our frontline colleagues better tools to understand the problems, and improves ways to communicate with our customers. We believe that these efforts will be reflected in future reports.”
A Virgin’s media The O2 spokesperson said: “After six months, we drawn a line in the sand and committed to improve our customer service, this data of the regulator shows the actual green shoot below 42% year-over year-old year with overall complaints in the first quarter of 2025.
“Our more recent figures portray an even more strong picture, which we believe that our strategy to remove enlarged investment, simplification, upscirling agents and frequent pain points, is making a real and tangible difference in improving our customer experience. We will continue to progress and get this right for good.”
Max Backet, Telecom spokesperson Uswitch,
“Prominent providers such as BT, EE and Plusnet have announced an even more mid-union price increase for new customers, pressure for providers to give good value and satisfaction to their customers. If the provides are reduced, customers should vote with their feet and find a better fit.”