In homes England Compensation will be paid up to £ 2,000 Water Service failure as part of new efforts to improve the region.
The government announced that for problems like compensation payment, low pressure, supply disruption or sewer floods from water firms, it would increase ten times from July 2.
The Department of Environment, Food and Rural Affairs (Defra) said that this step was the first increase in compensation rates in 25 years, which was in recognition of “immediate requirement” to bring payments in accordance with inflation and to properly compensate the houses for poor service.
Customer compensation from serious issues such as floods will double £ 1,000 to £ 2,000, while the families suffering from continuous low water pressure will be automatically eligible to receive £ 250 at the last compensation rate of £ 25.
Payments will be automatically deposited in the accounts of eligible customers with immediate effect.
This announcement comes when the government tries to struggle with problems that attach the water sector in front of the rivers, lakes and coasts, rising bills, owners’ bonuses and shareholders paying the water sector in front of high public anger on the polluted state.
Environment secretary Steve reed Said that “a lot of water companies are allowing their customers to go down – leak pipes, poor water supply and low water pressure”.
“The government is keeping water companies in mind by putting money back in people’s pockets when its customers fail.”
Defra said it was working with water companies to expand the list of circumstances that would trigger compensation payment.
When customers are asked to boil their water due to a contaminated supply, it will apply at the end of this year.
The standards mentioned in the plan of guaranteed standards set an Aadhaar line for customer service in the water sector and include timely restoration of water supply after a blockage, responding to written complaints and managing the risk of sewer floods.
Already involved in the action announced to cut sewage spread and attract investment in the area: strengthening regulation to ensure polluting water owners who cover their crimes, now face two years of jail sentence; “Inappropriate” bonus ban for owners of six polluting water companies; And 81 criminal investigations in sewage pollution.
Mike Kail, Chief Executive Officer of Consumer Council for Water (CCW), said: “Customers are expected to behave properly when their water company disappoints them, so we are happy that the government has moved forward to strengthen service standards.
“This should give people peace of mind, now they have strong safety than a wide range of water service failures – from slow installation of water meters to loan recovery.
“Along with payment to thousands of customers, these changes mark an important step towards restoring confidence in the water sector, which is an all-time low.”
Fear Chief Executive David Black stated that he welcomed these reforms to guarantee standards and payment to customers.
“When customers suffer from problems like low pressure, supply disruption or sewer floods, they may experience major stress and discomfort, and the payment amount should identify their lives when the standards are not met.
“These new changes are another way to ensure that customers are preserved when companies feel wrong.”
