DGCA says airlines can charge able-bodied passengers for use of wheelchairs at airports

Following the amendment in norms by the Directorate General of Civil Aviation (DGCA), airlines are now allowed to charge able-bodied passengers for using wheelchair services at airports.

The aviation regulator has amended the Civil Aviation Requirements (CAR) relating to air travel by persons with disabilities (Divyangjan) and/or persons with reduced mobility.

As per the updated rules, “Airlines may charge reasonable assistance charges from passengers other than persons with disabilities (Divyangjan) and persons with reduced mobility who choose to use these services. Charge details should be displayed on the airline’s website,” the DGCA said.

Last month, the regulator had released a draft CAR on wheelchair use at airports and invited public feedback till September 19. The move came after both airlines and airport operators received several complaints about wheelchair booking issues.

Under the amended provisions, passengers requesting assistance are required to report to the airport well before the scheduled departure time of their flight. To ensure smooth facilitation of assistance, airlines may also specify minimum reporting times considering factors such as terminal layout, security procedures and available resources.

While airlines are primarily responsible for providing wheelchairs – as such requests are handled through their booking systems – airport operators must also keep additional wheelchairs available for the convenience of passengers. Airlines should continue to allow assistive devices to be carried free of charge.

Additionally, the revised CARs mandate that airports display clear signage throughout terminal areas in line with international standards. Dedicated drop-off points for persons with disabilities or reduced mobility should be prominently marked and kept vacant for their exclusive use.

Airports are also required to provide seating arrangements near dedicated PRM (persons with reduced mobility) counters, conveniently located close to the drop-off area, and ensure that adequate numbers of staff are available to assist passengers with disabilities.

As per the accessibility standards and guidelines for civil aviation issued by the Ministry of Civil Aviation, all terminal areas should have clear signs or floor markings indicating spaces reserved for persons with disabilities or reduced mobility.