Delta flights resume at Detroit hub after disruption, thousands still facing travel delays

delta But flights are called detroit Metro Airport’s McNamara Terminal is reopening Friday after a “technical connectivity issue” halted early morning check-in and left long lines of unhappy passengers.

“Delta has issued a waiver on December 5 and 6 to provide flexibility for customers traveling to or through DTW,” a Delta spokesperson explained. Independent In a statement. “We apologize for the inconvenience to our customers and thank them for their patience as Delta teams work to safely return to normal operations.”

Long lines were seen at the terminal and early morning passengers reported that thousands were stranded and had to wait for hours. The Detroit airport is Delta’s second largest hub in the US, with more than 300 departures each day.

During the outage, the Federal Aviation Authority said Delta flights were delayed an average of 2 hours and 40 minutes. clickondetroitFAA gave one update At 10:40 am, the average delay was 18 minutes.

On Friday morning, there was a widespread disruption of web infrastructure services, cloud flareIt affected most of the web, including major sites like X, Substack, and Canva.

However, a Delta spokesperson said Independent The technical issue was not related to Cloudflare, but a third-party connectivity provider for Delta at the McNamara terminal.

Cloudflare’s website states that scheduled maintenance was to occur detroit Metro Airport Friday between 3am and 11am ET.

“Traffic may be re-routed from this location, so end users in the affected area are likely to experience a slight increase in latency during this maintenance window,” Status section of Cloudflare’s website Reading.

delta issued a waiver For Detroit Airport travelers affected on Friday and Saturday, penalty-free rebooking allowed before December 9, with one condition.

“Fare differences may apply where the discount is restrictive class-by-class, and the rebooked itinerary does not maintain the original booking class,” the airline said.

Affected passengers who would like to cancel their flights can receive flight credits valid for one year for unused tickets.

Detroit Metro Airport Said The issue was limited to Delta and did not affect any other airlines.

Travelers are still encouraged to keep checking their flight status on the Fly Delta app or on Delta.com, where they can also update their travel plans.

At approximately 8:20 a.m. ET, a Wayne County Airport Authority team said it was in McNamara Terminal offering discounted vouchers to affected passengers. “We are committed to supporting our customers during this time,” airport officials said. Facebook,

However, some passengers were not impressed by the effort. “For those of us at the front of the line who have been waiting for over 3 hours, no one came,” one person commented on the airport’s post.

At the airport, people criticized the airport and Delta Airlines for the way they handled the situation.

@Footba11guy86 Tagging Delta Care Support on

user @CrimeInTheD The man filmed the crowd, claiming: “I’ve never seen such a crowd before.”