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Shivam Kukreja, a resident of Delhi, told that his grandmother fell at home at around 8 in the morning. She was unconscious, but her heartbeat could still be heard. Kukreja said when the family first called the national emergency number 112 the planned public ambulance was taking longer than expected.
In a LinkedIn post, Kukreja recalled exploring an ambulance option using the Blinkit app, a platform better known for delivering groceries and necessities. His post claimed that the app had estimated an arrival time of six minutes, and he received a confirmation call within a minute of submitting the request.
Four minutes later a Blinkit ambulance arrived at his door with two qualified nurses.
“I made the request. Within a minute, I received a confirmation call from Blinkit. Within the next four minutes, an ambulance with two nurses arrived at our doorstep,” Kukreja wrote.
When medical staff arrived at the scene, they immediately evaluated Kukreja’s grandmother and found that her blood sugar had dropped to a dangerously low 40 mg/dL. He immediately gave drip and other necessary treatment.
“Within about 10 minutes, she regained consciousness,” Kukreja wrote, adding that her family was relieved as her condition stabilized before she was taken to the hospital for further treatment.
Kukreja said the ambulance service was free, which shocked the family the most. “When everything stabilized, I asked them how much I owed — assuming it was a paid service. Their response really surprised me: ‘This is Blinkit’s belief. We do it for free,'” he wrote.
He even tried to tip, but she politely declined. “Instead of just donating to an NGO, they identified a real problem and created a solution that saves lives,” Kukreja said in retrospect.
He added, “With all the debate and criticism around ’10-minute delivery’, experiences like this remind us of the real impact technology can have on private companies when used responsibly.”
Additionally, Kukreja mentioned small contribution reminders on Blinkit and Zomato, saying, “I will never remove the Rs 1-2 donation prompt at checkout from now on. Because sometimes, those small contributions contribute to saving some lives.”
How did the internet react?
According to one man who called Blinkit responders “the heroes of a new generation”, the incident showed how quick, skilled assistance can mean the difference between life and death. others appreciated tHe is considering including a life-saving feature in a regular app.
Another user mentioned this Blinkit’s ambulance featureThe N itself “reflects a major gap in public service delivery, where private companies are stepping in to solve problems that should ideally be handled efficiently by government systems with clear accountability and execution.”
Blinkit launched its quick-response ambulance service in January 2025 with the goal of responding to requests for medical assistance within 10 minutes. Each van has a qualified paramedic, an assistant and a driver.
The service is equipped with life-saving supplies including oxygen cylinders, automated external defibrillators (AEDs), stretchers, monitors, suction machines and emergency medicines. It uses a non-profit business concept.