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A claims management company is being investigated by the UK’s financial regulator over worrying sales practices linked to a car finance saga.
The Financial Conduct Authority (FCA) has launched an enforcement investigation into the Manchester-based Claims Protection Authority (TCPA), the agency behind the My Claim Group brand.
The regulator said it was investigating whether customers were told how much compensation they might receive, whether they were told they could make a claim for free and whether they were forced to sign up.
Concerns center on the TCPA’s sales and advertising tactics to attract people who believe they may be entitled to compensation for improperly selling auto loans.
The matter escalated further in 2025, when FCA announced plans to launch an industry-wide compensation scheme for some 14 million auto finance agreements it believed had been mis-sold.
The FCA has repeatedly said consumers do not need to go through a claims management company (CMC) or law firm to access its scheme, warning people could lose more than 30% of their compensation through unnecessary fees.
But there is a report that supports member of congress In November, peers found that potential victims would have more redress available through UK courts than under the FCA’s scheme.
The cross-party parliamentary group on fair banking said it believed the redress scheme could short-change millions of customers.
TCPA, regulator said the company also used trade names such as Martin’s tip and Karen’s Claims, which advertises car finance claims and refers its clients to solicitors to handle cases.
A message on the My Claim Group website’s homepage said the company had “temporarily suspended new customer registrations” while it improved its advertising and registration processes.
It also refers to the FCA’s estimate that consumers can generally expect to receive an average payout of £700 per car finance agreement under its schemes.
“This is lower than earlier industry estimates. Any old figures you may have seen – including estimates of around £4,000 – are no longer accurate after the FCA update,” a December website article read.
Earlier in 2025, a report in The Times revealed a promotional video produced by boxer Tyson Fury for My Claim Group, in which he said he was “fighting for the people” and demanded a refund, adding: “If you bought a car with finance after 2007, you could be owed up to £4,000 in compensation.”
The post on Instagram has been deleted, but the post on Facebook is still available.
TCPA was asked to stop taking on new customers, stop advertising new financial promotions and withdraw all existing promotions after applying to the FCA in August.
The FCA said making the fact public that it was investigating the company meant its customers could consider their options.
No conclusion has been reached as to whether the TCPA violates any regulatory requirements.
A TCPA spokesman said the company “has cooperated fully with the FCA’s investigation, which we believe will vindicate our position.”
“consumer They have always known that they did not need to seek redress through a claims management company,” the spokesperson said.
“However, many people choose to do so for a variety of reasons, including peace of mind and access to expertise.
“Estimates of compensation levels in our historical ads were made prior to test cases Supreme Court are based on reasonable assumptions at the time of publication and we look forward to further cooperation with FCA on this matter. “
The company added: “At the same time, we would like to reassure consumers that we are fully capable of continuing to manage their claims for car finance mis-selling.”