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Parcel delivery firm Avery delivered almost 50 million more parcels in the first half of this year, an increase driven by the booming second-hand shopping market and online platforms.
Despite being ranked last in Ofcom’s customer satisfaction survey, Avery said he is “delivering more parcels than ever before”.
In the six months to August 30, 425 million parcels were processed – 47 million more than the same period last year.
The company recorded a significant growth of 56 percent year-on-year in parcels delivered to small businesses.
Avery attributed its revenue growth toGroup revenue in the half year rose 12 per cent to £973 million, partly due to the strength of online marketplaces and “pre-loved” websites.
Due to this trend as more consumers are looking for ways to make money from their wardrobe, sellers are increasingly using Avery to ship their items.
Avery extended its partnership with Vinted for another four years in July.
The company also revealed that adjusted earnings before interest, tax and other costs rose 22 per cent to £209 million for the half-year.
The latest financial results come after an Ofcom survey found that Avery customers were the least satisfied when it came to contacting parcel firms for help.
Avery achieved a customer satisfaction score of 31 percent, compared to Amazon And FedEx, In which both of them got 57 percent marks at the top of the ranking.
Avery also had the highest level of dissatisfaction with contact processes, scoring 41 percent.
Avery’s chief executive, Martijn de Lange, said the company was being recognized for its efforts to “transform our customer experience”.
“We are delivering more parcels than ever before, expanding our customer base, and improving profitability – all while continuing to invest in the future of delivery,” he said.
He added: “Receiving independent recognition from citizens advice And YouGov “How we are transforming the customer experience is important and a testament to our hard work.”