Air Canadian customers flight attendants are looking to complain with the regulator on their experience during the strike, they should prepare them for waiting.
The Canadian Transport Agency says that two days before the strike started, the backlog of air travel complaints was around 85,000 August.
In 2019, the federal government has been growing backlog since the rules were passed, which set the compensation amount for flight delay, cancellation and such.
CTA says it was put in a new system in 2023 to increase its capacity to deal with complaints, but the number of grip being presented has also been swollen.
The agency received more than 42,000 complaints in a year in the last three years, which was about 12,000 in the FY 2021-22 years.
It states that in the financial year of 2024-25, it discontinued more than 33,600 complaints, rapid growth from previous years, but not enough to reduce the growing backlog.
This report of Canadian Press was first published on August 25, 2025.
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