Air India has activated the fog weather plan after DGCA fixed the low visibility window from December 10 to February 10.

Air India on Tuesday launched a series of customer-centric initiatives to reduce passenger inconvenience during the upcoming fog season, a period that usually affects flight operations in north India. The airline said it is closely coordinating with all stakeholders and has taken several operational measures across its network.

Northern India, including Air India’s main hub in Delhi, experiences low visibility due to dense fog, which may disrupt flight schedules and impact the entire network. The Directorate General of Civil Aviation (DGCA) has designated December 10, 2025 to February 10, 2026 as the official fog window for this season.

Air India said the current measures are based on better performance during last year’s fog period and insights gained from previous seasons. Based on this experience, the airline has strengthened its internal standard operating procedures and taken proactive steps to manage fog-related delays and disruptions.

As part of crew preparation, Air India will ensure availability of adequate cockpit crew trained in low visibility operations using CAT III B capability or specific instrument landing system approaches. Trained crew will also be kept ready to handle any operational requirement during fog.

To prepare the aircraft, CAT III B-certified aircraft will be deployed at strategic locations that are more likely to be affected by fog, enabling operations during low visibility conditions.

At the station level, Air India is working with airport partners to improve preparedness. Measures include deploying adequate ground support staff to assist passengers, keeping care packages ready with refreshments and other essentials at the origin and diversion airports and closely monitoring delays. Airport teams will make regular announcements and proactively book affected passengers on alternative flights when available.

Flight schedules have also been planned to minimize inconvenience, especially on long-haul flights and metro-to-metro routes with onward connections.

Operational monitoring will be managed by Air India’s Integrated Operations Control Center and teams working round the clock at major domestic airports. This includes using real-time meteorological forecasts to anticipate disruptions, conduct safety risk assessments during severe weather alerts, and enable advance schedule adjustments.

The airline has strengthened its customer contact center operations for the fog season by setting up dedicated teams to handle fog-related passenger queries. Air India will proactively communicate with passengers through SMS, WhatsApp and email before they arrive at the airport, with real-time updates available on the airline’s website and social media channels.

Air India has additionally activated its Fog Care initiative to assist passengers affected by delays or schedule changes beyond the airline’s control. Based on the weather forecast, flights likely to be affected by fog will be identified in advance, and passengers will be informed of any expected delays or changes. Under the Fog Care initiative, passengers can opt for complimentary rescheduling or full refund without penalty.

Passengers can check their flight status on the Air India website, and for further assistance, they can contact Air India online or reach out to the contact centre.