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American A new poll shows that employees have integrated artificial intelligence into their work lives at an alarming rate over the past few years.
According to the Gallup Workforce Survey, a survey of more than 22,000 U.S. workers conducted this fall, about 12% of adults said they use artificial intelligence every day at work.
The survey found that about a quarter of people said they use AI at least regularly, meaning at least a few times a week, and nearly half said they used it at least a few times a year. By comparison, 21% will use AI at least occasionally in 2023, when Gallup starts asking the question, citing the impact of a broader business boom Chat GPT has inspired the creation of generative artificial intelligence tools that can write emails and computer code, summarize long documents, create images, or help answer questions.
Home Depot store clerk Gene Walinski is one of the employees embracing artificial intelligence at work. The 70-year-old turns to an artificial intelligence assistant on his personal phone about every hour during his shift so he can better answer questions about supplies he’s not “100 percent familiar with” in the electrical department of his New Smyrna Beach store. Florida.
“I think if I couldn’t do that, my job would suffer because there would be a lot of people shrugging and saying, ‘I don’t know,’ and customers don’t want to hear that,” Wolinski said.
Artificial intelligence plays a role in technology, finance and education
Although many employees are using AI more and more often, AI adoption remains higher among employees working in technology-related fields.
About 6 in 10 tech workers say they use AI regularly, and about 3 in 10 do so on a daily basis.
The share is American The number of tech industry workers who say they use artificial intelligence on a daily or regular basis has increased significantly since 2023, but there are signs that AI adoption may be starting to level off after explosive growth in 2024 to 2025.
In finance, another industry with high AI adoption rates, 28-year-old investment banker Andrea Tanzi said he uses AI tools every day to synthesize documents and data sets that would otherwise take him hours to review.
Tanzi, who works at Bank of America in New York, said he also leverages the bank’s in-house AI chatbot, Erica, to help with administrative tasks.
Additionally, most people who work in professional services, colleges or universities, or K-12 education say they use artificial intelligence at least a few times a year.
Joyce Hatzidakis, 60, a high school art teacher in Riverside, Calif., began experimenting with an AI chatbot to help “clean up” her communications with parents.
“I can write a note and not worry about what I say and tell it what tone I want,” she said. “Then when I reread it, I can edit it again if it’s not quite right. I’ll definitely get fewer complaints from parents.”
Another Gallup workforce survey last year found that about 6 in 10 workers using AI relied on chatbots or virtual assistance when turning to AI tools. About 4 in 10 AI users use AI at work to integrate information or data, generate ideas, or learn new things.
Hatzidakis initially used ChatGPT, then switched to GoogleWhen the school district makes it an official tool, Gemini. She even uses it to help write letters of recommendation because “there are only so many ways to say a kid is really creative.”
Advantages and Disadvantages of Using Artificial Intelligence
The AI industry and the U.S. government are making a big push for the adoption of AI in workplaces and schools. More people and organizations will need to purchase these tools to justify the huge investments in building and running energy-intensive AI computing systems. But not all economists agree on how much they will boost productivity or affect job prospects.
“Most of the workers who are most exposed to AI, whose workflows are most likely to be disrupted by AI, have characteristics that make them highly adaptable, for better or worse,” said Sam Manning, a fellow at the Center for the Governance of Artificial Intelligence and co-author of a new paper from the Brookings Institution and the National Bureau of Economic Research on the impact of AI on work.
Manning said workers in jobs that are primarily computer-based and make heavy use of artificial intelligence “tend to be more educated and have a wider range of skills that can be applied to different jobs, and they also have higher savings, which can help withstand income shocks in the event of a job loss.”
On the other hand, Manning’s research found that approximately 6.1 million workers in the United States are heavily exposed to artificial intelligence but have poor adaptability. Many work in administrative and clerical jobs, about 86% are women, who are older and concentrated in smaller cities such as university towns or state capitals, with fewer options for changing careers.
“If their skills are automated, they have fewer skills that are transferable to other jobs and they have less, if any, savings,” Manning said. “Income shocks may be more harmful or harder to manage.”
Few workers worry that artificial intelligence will replace them
Another Gallup 2025 workforce survey found that despite the increasing use of artificial intelligence, few workers say new technology, automation, robots or artificial intelligence will replace their jobs in the next five years. Half said it was “not at all possible,” but this was down from 6 in 10 in 2023.
The Rev. Michael Bingham, pastor of Faith Community Methodist Church in Jacksonville, Florida, isn’t worried about losing his job.
When he asked medieval theologian Anselm of Canterbury about the “gibberish” the chatbot fed him, Bingham said he would never ask a “soulless” machine to help write his sermons, instead relying on “the power of God” to help guide him through ideas.
“You don’t need a machine, you need a human being to hold your hand while you’re dying,” Bingham said. “You want to know that your loved one is able to hold the hand of a loving person who cares about them.”
The use of AI is reportedly less common in service industry sectors such as retail, healthcare or manufacturing.
Home Depot has worked in the auto industry for decades, and when he got a job at Home Depot last year, he wasn’t asked to use artificial intelligence. But the home improvement giant isn’t trying to stop him, either, and he’s “not at all concerned” that artificial intelligence will replace him.
“The human interface part is really what a shop like mine does,” Walinsky said. “It’s all about the people.”
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O’Brien reported from Providence, Rhode Island, and Sanders reported from Washington.
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Gallup’s Quarterly Labor Force Survey is a random sample of adults ages 18 and older who work full and part-time in U.S. organizations and are members of Gallup’s probability-based Gallup Panel. The most recent survey was conducted among 22,368 employed U.S. adults between October 30 and November 30. October 13, 2025. The margin of sampling error for all respondents is plus or minus 1 percentage point.