This is the last day before a possible function stoppage, all Air Canada flights can be taken to the ground, so what does it mean for passengers?
Gorborn Lukx, president of the Air Passenger Rights, sat with the city and explained what the customers should consider at that time.
What are the rights of air Canada customers with plane tickets for Saturday and beyond?
GL: “Once the strike can run in advance, the air Canadian passenger conservation regulations give a rebirth right on alternative transportation including contestants in the dime of Canada. Air Canada needs passengers not only as an option to go as an alternative to passengers not only their or fellow airlines.
We are really seeing that Air Canada is cheating passengers in telling that no flights are available on competitive airlines. In many cases, it is untrue. In one case we have seen, other airlines had more than a dozen options for the passenger, yet the passenger got an e-mail, in which he did not find any other flight for you. ,
Why should passengers not accept refunds from Air Canada?
GL: “Passengers should not accept the correspondence as it can be used as evidence against them that they are no longer entitled to alternative transport. It is a way or someone else. Either you refer to or you take alternative transportation. And if you do now, it is going to cover a quarter or half of your alternative transportation costs.
The law requires Air Canada to pay for that type of cost. So if Air Canada refuses to provide your alternative transport, then the correct sequence of events you are going out and buying yourself tickets for a separate airline for a lot of price, not to cancel your original booking or demand refund, but send a bill for a new transport, which was lying to me. You told me that there are no flights, but there is a flight that I was able to book and now you pay for it. ,
Is it wise to buy another ticket with another airline before taking any decision for anyone?
Gl: “No. You have to wait first till your flight is canceled, wait until you have a chance to book again with Air Canada. It does not need to be for several hours, perhaps two, three hours, but you have to give them a chance. If Air Canada tells you wrongly tells you that we cannot already find a flight.”
So what is your advice for people in this situation right now, either waiting for your flight to cancel or maintain?
Gl: “Stay, don’t jump the gun, wait until the air canada canadis canada to cancel your flight.”
Lukács encourages passengers to visit air passenger rights Website For more information.