Hundreds of UK thousands of drivers are left stuck without transportation Many popular car models miss nationwide Creates chaos.
About 120,000 vehicle owners have been excluded from the roads Car manufacturer stalentis On 20 June, the ‘Do Not Drive Order’ was released for many of its Citroen and DS models.
The company says she is remembering the affected Vehicles For repair in stages. However, the unprecedented scale of action has left some garages and dealerships that admit that their repair backlog is now well extended until next year.
Meanwhile, the owners of the affected model are unable to drive their vehicles – of alternative mode without many transportationStop-drive order means they cannot even sell them CarsWhile ignoring this, legal issues such as penalty, driving restriction, or license can be held.
Stalentis have now been urged by whom? To fix the defects or take immediate action to give proper compensation to the motorists. The consumer rights group says that many people are trapped without any means of transport, which has caused great disruption in their lives.
A customer, Petra*, tells how he has tried many times to get help CitroenNow a car is already around £ 900 from the pocket due to renting.
Her partner has terminal cancer, so she depends on the vehicle to take her to the hospital for necessary treatment.
“It’s the money of my month,” he told which one? “
Salentis has also confirmed that no compensation is being given to impress. DriversAnd that etiquette cars can be requested with priority given to customers with a “most important requirement”.
Under consumer laws, any return or reimbursement for faulty goods should be sought independently from the retailer where the car was purchased, not the manufacturer. This process is independent of the manufacturer, and if the complaint is only unsuccessful to take to court is the only support.
Eva, a software engineer at Cardiff, planned to go to the Netherlands for a camp visit in mid-August, in which non-worthy worthy boat and Eurotunal Shuttle Booking were booked.
His DS3 car is no longer believed that Eva was forced to consider alternative options, or there was a risk of losing £ 1,000. She was then given a repair date that clashed with a major surgery, which she was doing in London.
With her surgery and holiday, Eva decided to buy a new car, which set her back £ 10,000.
He said, “It has been a huge headache and stalantis is completely unexpectedly unexpected,” she said.
All the affected car models are equipped with an airbag manufactured by Takata, an automatic parts company that went bankrupt in 2017. Its airbag inflammator is being remembered globally due to the chemicals that may deteriorate over time, which means airbag means Can improperly deploy and cause injury.
Vicky is a new mother, who is a child before a time that needs to be constantly in the hospital. After her birth, she took the child home before knowing that she was called back.
He has been told that his car can be decided soon. “I am a little lost what we can do, seeing that we need a car for trips in the hospital,” he said.
Which one? Stellentis has urged to confirm the formal compensation scheme, improve its helpline performance and provide clear instructions to their network of garages.
Suu Davis, Who? Head of the Consumer Protection Policy said: “For those trapped with any means of transport, for those who pay a fortune to rent cars and taxis, the emotional and financial burden of this memory has fallen on those who are able to absorb it at least on those who are able to absorb it.
“Stellentis must immediately confirm that it will pay compensation for alternative transport and at the same time offer practical solutions such as offering home repair or ropping for garages to affected cars. If not, many people will not see any option to continue driving cars that are potentially very dangerous.
“UK consumers need to step into the government and catch them to ensure that they have a lot of clarity of what they need to do and what they deserve to do – and are never left in this position again.”
A stalentis spokesperson said: “The company’s attention is on completing the replacement of airbags in the affected vehicles.
“For each and each customer, we discuss the options to support dynamics, assuming that each driver has specific requirements. These options include replacement airbags at a dealership or at home, etiquette cars, other mobility options and support for recovery. We prefer people with most important needs.”
A DVSA spokesperson said: “DVSA C3 and DS3 is supporting Citroën’s decision to issue ‘stop drives’ immediately and will help them where needed.
“We are working with Citroën to ensure that everyone with these vehicles knows that they cannot use this model of the car until the required repair work has been done.
“To check if your vehicle is affected, car owners can use checkers on Citroën’s website.”
