Public transport advocates and experts say a lesson can be learned for future concerts at Rogers Stadium at Downsview Park Disappointment by some Go Transit Riders on train service and customer reactions It consisted of at least one example of artificial intelligence (AI).
Ontario Liberal Party Ajax MPP Rob Cerjanec on Thursday told Citynuse, “I don’t think Metrolinx is fulfilling this moment on this, but I think it is an opportunity for them to fulfill that moment in future.”
“People are spending a lot of money to go to these concerts. There is a lot of pomp about them. Politicians are lining these concerts and the show. They have got this work to do this work.”
The first performance exposed possible issues, with Coldplay kicking four-concert runs at the beginning of the week.
Go transit website go Said that when the concerts are taking place at 10:20 pm and 11:13 pm, there are trains twice towards Barry in the week of the week. The agency brought additional train service to the additional train service in the additional train service, which is in the same line from 10:32, 11:35, 11:45 and 11:55 pm, who is with any person who is with anyone, who is closing anyone.
As the residents started sharing the update, they had to run out of the concert site to catch the train at the last north of the night, Metrolinux confirmed that a third-party company responsible for assistance in response to social media inquiries posted a response to a rider named ANGE, which was drafted with AI.
The answer on X said, “Ang feels like Ang, Ang had a dramatic water splash to catch a dramatic dash.
“Go transit can vary depending on the evening schedule line and day, but checking the latest train time before leaving is always smart – especially after city events.
“If you are planning something similar, I can help you see the last train time for your path or even suggest backup options. You go to our website Gotransit.com for more schedule.”
Before the Cerjanec screen was removed, shot the response and shared it on its social media accounts.
He said, “I was a little shocked because in the tweet, in response to a customer, underlining a legitimate concern, it was quite kind and said,” Oh, you know, you just, you know, examine the schedule, check the schedule, “and that is,” he said.
It apologized to metrolinux, taking care of the provincial transit organization Go Transit, it could be the cause of riders for “any confusion”.
A statement issued to Citynues after an investigation on Wednesday said, “The reactions are written by humans, not bots or AI-Janit. In this case, in this case, the draft was improperly prepared by our seller using AI.”
“We believe that we do not meet our customer support standards, and we have given a clear direction to our seller that AI cannot be used under any circumstances.”
Jonathan Lee, co-executive director of non-profit advocacy group More transit southern OntarioSaid that fellow public transport riders are expected to assist a human being.
He said, “Go Transit Customer Service is considered very spectacular, but learning that he responded to customers during a major event such as coldplay performance at Rogers Stadium, which was a little derogatory,” he told Citynues.
“AI does not always get this at all times because a person will have a schedule next to him on his desk. They are able to see AI immediately instead of trying to search the Internet … and then it spreads to those who are trying to use the Go transit, and then they can go wrong and possibly they can miss their train.”
Apart from this, Anne Mary was Aikins to see the complaints coming on Monday and Tuesday. She is a former chief spokesperson for metrolinux and currently runs her communication company.
“Oh, I felt that this is a landmine for him and it’s a little flying on him,” Aikins told Citynues.
“When you are working with transit riders, which are in an emotional situation, they are trying to go home, they are not sure where they are because it is a new site for them and it is late night, emotions are more.”
Talking about the broad public sector, he said that there are examples where AI can introduce abilities and benefits. However, Aikins said that it is not even the major front-line offices and institutions.
He said, “AI customer is not uncommon in service. We were all on hold, being on the bot … we know that AI is doing a lot of that work,” he said.
“But when you are working with public services like transit, doing anything with roads, public health, Toronto library – any customer service where there are real people who have real issues and they may have a lot of feelings attached – AI is a very, very risky. I would not advise to take out human elements.
Despite the issue, Aikins praised the organization for its response to the AI ​​issue.
“He looked very earnest about his apology. He promised action. It is important,” he said.
“This is one of the most important things, so that it apologizes quickly, for itself, and then to find out what you are going to do, to make sure it does not happen again.”
Call for better Go Transit train service to support Rogers Stadium Competition Programs
When asked about the issues raised on the current week’s Barry line train service, Lee questioned the current program.
“Perfect for Rush Hour. Inadequate for special events,” he said when asked about the matter.
“Instead of ending at 11, the artist may decide to take an hour and even more, correct, to enjoy the concert, but the schedule for transit … is not compatible with that change.
“The difference of five hours from Barry to the south is unacceptable because you are going to wait longer than people coming from Toronto, so this is a service inequality.”
Lee admitted that the current single-track segment on parts of the Go Transit railway line creates capacity issues for additional trains.
Ford government and metrolinux are currently starting A large scale cow transit railway expansion program With the aim of increasing double-track capacity on the barry line. The target is eventually introducing sharp, electrified train service on parts of the network and two-way, Lakeshore West, Lashor East, Kitchen, Barry and Staffville lines are full day’s service.
However, more information on the scope of the remaining work, as well as fixed deadline, has not been released by the metrolinx or Ford government.
“To run trains repeatedly, the Go expansion program is going to help relieve it, but in immediate short-term that is not able to give us more trains going to north or south,” Lee suggested.
“Transparency is required to ensure that it is clear what upgrade are happening and when is it being distributed?”
Cerjanec, which also serves as the party’s economic development, tourism and culture critics, echoed the need for investment and clear communication.
He said, “This is now a good lesson for metrolinux and to ensure that transit at Rogers Stadium is going to be transit after the show is going to be transiting after going to the show.” He said.
“They have got to connect trains after the show ends. I think it is just the lines below number one.
“But for a long period, we know on the Barry line that Barry takes a long time to get up from pneumarkat, in the city of Toronto. We need to see a much better service upgradation there. We need to see the line, so that trains can be faster and faster, and it is not very clear that it is not very clear when it is actually.”
