The country’s fifth-largest information technology (IT) service company launched its counseling business branch on 4 November last year called ‘Techm Consulting’, and on 1 April 2025 offered a global capacity center (GCC) called ‘SST Next-Gene GCC Offering’, which was according to two internal memo and accessed according to two internal memo shared with employees. Mint,
GCC is an offshore centers owned by multinational companies to run back-end work such as IT infrastructure, human resources, supply chains and sales management.
This means that the Pune -based company, which was ending 12 months in revenue with $ 6.3 billion in revenue through March 2024, is looking at customers to expand their offerings and increase their revenue streams under Joshi, which came on board in December 2023.
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Tech Mahindra’s counseling business was earlier a part of its Business Excellence (BE) division. It is now made in a specific offering for customers.
“During my conversation with customers, I see a constant conflict to realize the business value when managing the interruption of technology. They see continuously Owner Art of change motionAs part of the memorandum sent to employees in November 2024, Joshi said, “It can find partners to our customers, which can add significant insights and abilities, which can help them to run change and provide continuous success.
An email remained unanswered to Tech Mahindra on Saturday.
Mint could not detect the head of the consultation business unit independently, but has gathered from the memo that the consulting Arm Tech will run horizontally in Mahindra’s vertical vertical including financial services, communication, manufacturing and healthcare. This hand will also be supported by its service distribution, data and artificial intelligence teams.
The company is also hiring talent close to customer places.
“We continue to increase the consultation talent close to the client. Recent additions have included us from organizations like EY, KPMG, PWC, Bosch etc“Joshi said as part of internal communication.
Consultation key for driving development
Mint reported the importance of having a stable counseling business to get more revenue from customers.
The world’s largest IT service company, Accenture PLC by revenue, is a good example. The company with Dublin-Mukhyana received a revenue of $ 16.7 billion, or $ 8.3 billion from its consultation business in the quarter ended February 2025. To ensure that none of the homegron IT service companies provides revenue from their counseling businesses.
Being a strong counseling business can help run more revenue as IT service providers help provide in contact with a large scope of work they can do for customers, especially in the time of Genai, as consulting services in the time of Genai, help customers to realize the value of Jenai and its comprehensive impact.
To ensure this, the Extense Tech is more than ten times the size of the Mahindra. Homegron IT outsourcers have their own counseling business.
India’s second largest IT services firm Infosys began a consulting exercise in 2004, whereas Infosys Consulting, while Wipro Limited runs its consultation arm called Wipro Consulting. Less than four months after Tech Mahindra started his counseling offer, Wipro announced former Excellent Consulting Managing Director, Amit Kumar on 14 February as head of his counseling business.
The aim of the new GCC model is for large deals
After less than six months of announcing a counseling unit, Tech Mahindra flagged off a GCC offer Its ‘Strategic Solution and Transformation’ (SST) team is called ‘SST Next-Jen GCC Offering’.
Joshi announced the SST team when he designed an ambitious three -year roadmap to increase the company’s operating margin by 15% by March 2027 and achieve higher revenue growth than the top seven IT outsourcing companies in the country. The SST team will focus on large deals and will attend all Tech Mahindra industries.
“Everyone is going to GCC Bandwagan. Now what Tech Mahindra is required by IT service companies in this AI era. IT service companies need to increase their revenue streams and focus their focus on consultation and work with GCC,” said a Mumbai-based analyst working in a domestic broccol.
To ensure this, Tech Mahindra already has a GCC offering. As part of this, the company provides a monthly basis to customers for the functions ranging from AI services to customer support and cloud support. Tech Mahindra works with about 70 GCC and bill clients that provide it on a monthly basis.
The new offer is a part of the big deal team of Tech Mahindra.
“Offering is a hub-end-spoke model as a central center with India, which enhances the strategic importance of the country in the global GCC ecosystem. Playbook has made a perfect forces of the industry to support the cross-perfect, scalable GCC engagement in an internal email sent to the employees of April 1.”
A hub-end-spoke model is associated with a central office as a large nerve center and associated with small distribution centers.
India adds a GCC every third day
Tech Mahindra is one of the companies in a conversation with Ohio-based Goodyer Tire and Rubber Company to establish a 300-member GCC in Hyderabad. The IT outsourcers will watch the Tire company’s IT Operations and Research and Development (R&D) after the business wings.
According to IT industry’s lobby Nascom, India had 1,700 GCC from March 2019 to 32%, 32%, which translates into 500 new GCC in about 1,500 days. This means that a GCC is being established in the country every third day. GCCS generated a revenue of about $ 64.6 billion in FY 2014. To ensure that the country’s IT industry was Worthy $ 269 billion in the same year.
Nasscom has estimated the number of Indian GCCs to touch 2,200 by March 2030, with a market size of $ 105 billion.
